Privacy Policy
At pixelbase.world, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Last updated: December 2024
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect can be categorized as follows:
Personal Information
- Name and contact information (email, phone, address)
- Account credentials and profile information
- Payment information and billing details
- Identification documents (when required)
Technical Information
- Device type and operating system
- Cookies and similar tracking technologies
- Usage data and website analytics
Information You Provide Directly
You may provide information to us directly through various means, including when you create an account, make a purchase, contact our support team, participate in surveys or promotions, or communicate with us through our website.
How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with a better and more personalized experience. Our primary uses include:
Service Provision and Account Management
We use your information to provide, maintain, and improve our services, process transactions, manage your account, and provide customer support.
- • Account creation and authentication
- • Order processing and fulfillment
- • Service delivery and support
- • Technical troubleshooting
Communication and Marketing
We may use your contact information to send you important updates about our services, respond to your inquiries, and, with your consent, provide marketing communications about products and services that may interest you.
- • Transactional emails and notifications
- • Marketing communications (with consent)
- • Customer surveys and feedback requests
- • Service updates and announcements
Security and Legal Compliance
We use your information to protect against fraud, unauthorized use, and other illegal activities, as well as to comply with legal obligations and enforce our terms of service.
- • Fraud prevention and detection
- • Security monitoring and incident response
- • Legal compliance and regulatory requirements
- • Terms of service enforcement
Legal Basis for Processing
Under applicable data protection laws, we process your personal data based on the following legal grounds:
Contract Performance
We process your personal data to fulfill our contractual obligations to you, including when you purchase our services or create an account with us.
Legitimate Interests
We may process your data based on our legitimate business interests, such as improving our services, conducting analytics, and preventing fraud, provided these interests are not overridden by your rights and freedoms.
Consent
For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
Legal Obligations
We may process your personal data to comply with legal obligations, such as tax reporting requirements, anti-money laundering regulations, and other applicable laws.
Information Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
Trusted third-party service providers who assist us in operating our website and providing services
Legal Requirements
When required by law or to protect our rights and the safety of our users
- Protection of our rights, property, or safety, or that of our users
Business Transfers
In connection with mergers, acquisitions, or sale of assets
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:
Account Data
Retained for the duration of your account plus 3 years for legal compliance
Transaction Records
Kept for 7 years to comply with financial and tax regulations
Analytics Data
Aggregated data retained for 2 years for business intelligence purposes
Automatic Deletion
When personal data is no longer needed, we securely delete or anonymize it. For accounts that remain inactive for an extended period, we may initiate deletion procedures after providing appropriate notice.
Your Rights and Choices
You have important rights regarding your personal information. We are committed to helping you exercise these rights effectively:
Right to Access
You can request access to the personal information we hold about you, including details about how we use it and who we share it with.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You can request deletion of your personal information in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
Right to Restrict Processing
You can request that we limit how we process your personal information in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You can request a copy of your personal information in a structured, machine-readable format to transmit to another service provider.
Right to Object
You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month (or within 30 days for international requests).
Note: We may need to verify your identity before processing certain requests to protect your privacy and security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to analyze how our site is used. Here's what you need to know about our use of these technologies:
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
These cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences.
Managing Your Cookie Preferences
You can control and manage cookies in various ways:
- Browser Settings: Most browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent.
- Cookie Consent Tool: We provide a cookie consent banner when you first visit our website, allowing you to accept or reject non-essential cookies.
- Opt-out Tools: For marketing cookies, you can use industry opt-out tools like YourAdChoices or opt out of specific services.
Important Notice
Please note that disabling certain types of cookies may impact your experience on our website, as some features may not function properly without them.
Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security approach includes:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encryption at rest for sensitive data
- Regular security assessments and penetration testing
- Access controls and authentication systems
Organizational Measures
- Employee training on data protection
- Access controls and need-to-know basis
- Background checks for personnel
- Incident response procedures
Infrastructure Security
Secure Hosting
Enterprise-grade cloud infrastructure with multi-layer security
Data Protection
Encrypted databases with regular backups and monitoring
Network Security
Firewalls, intrusion detection, and DDoS protection
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours, as required by applicable law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any issues you may have.
Company Information
pixelbase.world Ltd
United Kingdom Company Registration
123 Bishopsgate
London EC2M 1JD
United Kingdom
Mon-Fri: 9:00-18:00 GMT
General inquiries and support
Data Protection Officer
For specific data protection matters, you can contact our Data Protection Officer directly:
When to contact our DPO:
- Privacy rights requests (access, deletion, etc.)
- Data protection concerns or complaints
- Questions about data processing activities
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority:
Information Commissioner's Office (ICO)
United Kingdom's data protection authority
Website: ico.org.uk